New Way of Negotiation

Think back to a recent negotiation that you were involved in. Were you apprehensive that your counterpart in the negotiation would be better prepared or more skillful? Perhaps you were hopeful that the facts favored you and that your alternatives were much better than those of your counterpart. Were you nervous because your processional possibilities were tied to the outcome? During the negotiation, were you surprised by some new facts you didn’t know or made angry by the patronizing attitude of the other negotiator? And at the end, were you thrilled at the outcome.

Don’t let them get to you, good advice for negotiating? But what is the way to become the expert negotiator? I have experienced the new way of negotiation, which is very intrinsic, primary and fundamental part of human experience. We often negotiate under the influence of emotions, it plays many important roles: it motivates us to act; it provides us with important information about ourselves, the other party, and the negotiation; it helps organize and sharpen our cognitive processes; and it enhances the process and outcome of a negotiation when used strategically. While the emotion we experience provides us with information, the emotion we display provides information to others that can be an incentive or deterrent to their behavior. 

Initially, emotion was considered to be an obstacle to a good negotiated outcome and a foe to an effective bargaining process. Emotion in negotiation is a very common thing. Yet, many people suggest that being emotional is a sign of a weakness or is the behavior of an unsophisticated negotiator; some say that emotions must be repressed. 

There are many advantages to being an emotionally intelligent negotiator. For example, an emotionally intelligent negotiator is able to gather more and richer information about the other side’s underlying interests and reservation points; can more accurately evaluate risk, which leads to better decision making; can better perceive opportunities to use negotiation strategies and tactics that involve emotions; and can more successfully induce desired emotions in negotiation opponents. 

Negotiations often suggest a variety of emotions, especially anger and excitement. Angry negotiators plan to use more competitive strategies and to cooperate less, even before the negotiation starts. However, expression of negative emotions during negotiation can beneficial: legitimately expressed anger can be an effective way to show one’s commitment, sincerity, and needs. Excitement provides the high charge of negotiation.

Different Types of Webinar Presentations

If you’re a presenter who wants to deliver your material by webinar, the secret is to forget you’re doing a webinar, and structure it just like any other program. There’s nothing magical about the webinar format. It’s just another medium for delivering your presentation. You prepare the content just the way you would any other presentation, and you deliver it in (broadly) the same way.

Let’s look at some of these options.

Keynote presentation

If you give keynote presentations, design your webinar as a keynote-style presentation, with the aim of changing their attitudes or shifting their beliefs. It will probably run for 45-60 minutes, with you doing most of the talking, and perhaps a brief Q&A session towards the end.

Be careful with trying to adapt a keynote presentation to the webinar format. Webinar audiences expect high content. Some keynote presentations are very light on content, which can be acceptable in a conference room. But on a webinar, your audience can’t see you, can’t see each other, won’t speak up as readily, and won’t do interactive exercises unless there’s a very clear point to them. In general, you can’t rely on the energy and “showiness” of a face-to-face presentation.

Training session

If you’re a trainer, your job is much easier. The webinar format is ideally suited for transferring skills and knowledge through education and instruction, provided the teaching doesn’t depend on the participants actually being in the same room.

If you offer your webinar as a training session, you’ll be teaching them skills. It might be about an hour long, with a handout they download in advance, and exercises they complete during the session. You’ll still do most of the talking, but you might have more than one opportunity for them to ask you questions, and you’ll allow more time for questions.

Broadly speaking, you take the material you typically deliver in a face-to-face training session and adapt it for delivering by webinar. You can still use slides, handouts, workbooks, asking questions, asking for a show of hands, and even initiate group discussion.

Training course

The next logical step is to present a multi-stage training course. If you can do one webinar well, it’s only a small step to present material as a series of webinars. Rather than a one-off event, you present the training in smaller chunks, perhaps with “homework” between each session.

Even if you’re not doing training this way in your face-to-face presentations, consider how you could do that using webinars. Webinars lend themselves well to this sequence, because they have such a low overhead. Some of your material might be better delivered as a course, but it might have been too difficult to run a face-to-face event each time.

Interview experts

Webinars allow you to bring in other experts for your audience. Although you can do this in face-to-face presentations as well, that is rare – perhaps because presenters think they themselves need to be the only expert in the room, and their credibility would be diminished if somebody else was also delivering material! For some reason, interviewing experts by webinar doesn’t have the same stigma. In fact, if some people attend your webinars regularly, they will appreciate hearing from your guest presenters as well.

If your guest is already a skilled presenter, they can simply treat the webinar just like any other training webinar. However, you might also have the situation where your guest is an expert, but not a skilled presenter. In that case, you don’t want to force them to make a presentation. Instead, run it as a one-to-one interview, with the audience silently “eavesdropping” on your conversation.

Panel Interview

The next logical step is to interview a panel of experts. If you have experience in this area already, again a webinar is an effective medium for conducting your interviews.

Even with a panel of experts, you can add visuals to enhance the experience for the audience. Of course, the larger the panel the more difficult it is to manage this, so plan it carefully. For example, you might decide only you show visuals – a particular Web page or document, for example – and then call on the panel to comment on it.

Facilitation

If you’re a facilitator rather than a trainer, you can still use a webinar to host your presentation. The key difference here is it’s your job to create the right environment for discussion among the participants, rather than being the expert with the presentation. So you set the scene, and then open the webinar for the audience to do most of the talking (with your guidance, of course).

Coaching and mentoring

So far we’ve talked about webinars as being for group presentations. But there’s no reason you can’t use them for one-on-one presentations as well – in particular, coaching, mentoring or consulting. If you run a webinar as a coaching session, you’ll be asking lots of questions and giving the client more time to answer them. So you might ask a question, and then give the client time to answer it.

If you’re conducting mentoring sessions by webinar, you’ll combine the training and coaching modes – that is, a mix of teaching and asking, with some time for you to speak and some time for them to interact with you and with each other.

Presenting remotely

Finally, one other use of webinar technology is for you to make a presentation remotely (in other words, when you’re not physically present). The audience might be gathered in a room, but you make your presentation from elsewhere.

You might have seen this already in the form of videoconferencing, where a speaker is “beamed in” to a conference or meeting. That is still an option, of course, but it has some drawbacks: It can be expensive, it might require special equipment at both ends, it needs a fast Internet connection, and the audio and visuals don’t always synchronise correctly.

Doing it by webinar is far easier, and often more effective. It doesn’t require as much Internet bandwidth, it doesn’t need any special equipment at your end, and you can show a slide presentation as well.

Commercial Real Estate Agents – 9 Presentation Tips That Can Win Listings

Commercial real estate is a special class of investment property. It lives and breathes income and price. As a real estate agent, that should be the basis for your listing presentation and to improve your chances of closing on the listing with the seller of the property.

As agents and salespeople, we are up against several other real estate agents in most listing presentations. The seller needs to be convinced of your ability to get the best price for the property and in the timeliest way. That is the best leverage you can use to win the listing.

As part of the pitch in the sales listing presentation, consider this question:

“Just how can the income of the property be used to enhance the price that the seller can get in today’s market?”

To answer the question you really do need to know about the current and future cash flow that comes out of the property. That means reading the lease in detail and with focus on:

  • Income strength
  • Lease term
  • Rent review and option terms
  • Income growth
  • Tenant profile
  • Tenant stability
  • Minimal vacancy threat
  • Lease strength and controls over the tenant
  • Lease protection for the landlord

These points will attract investment buyer interest. Knowing the answers will help you convert the seller’s property to a listing. Show the seller that you really do understand the lease and the value it brings the property in sale.

Not all presentations are simple when it comes to selling commercial property and you can have a number of hurdles to overcome. Importantly you can be prepared for these hurdles if you take the right steps such as:

  1. Comprehensively inspect the property before you meet with the seller. As a result of that inspection be prepared to talk to the property from a detailed perspective.
  2. Take pictures of the property that can be available on a laptop for use in your presentation with the seller if required.
  3. Itemise the strengths and weaknesses of the property today that will be points to handle in the marketing campaign. As part of the listing presentation focus on the strengths and how you intend to use them in the marketing of the property.
  4. Establish the target market that will be ideal for the property promotion. From that target market show how you intend to reach them, and exactly what the requirements are from that target market in today’s terms.
  5. Understand where the competition property is located relative to the subject property and just how the competition property can impact the marketing of the subject property.
  6. Understand the local property history and comparable rents and prices from completed sales and listings for that type of property. Be prepared to use those figures as evidence and argument to support your marketing campaign.
  7. Understand the supply and demand for local property including the threat of new property developments coming up.
  8. Be prepared to talk about return on investment in the current market and how that will impact price to the seller.
  9. Comment on property enquiry of recent time, where it comes from and what they are looking for.

This knowledge will help you find the right points of closure as you present your real estate services to the seller of the property. Local property knowledge and your ability to provide it whilst tapping into the target market will help the seller see that you are the real estate agent of choice to market the property and get the best price.